Refund policy
Return & Refund Policy for Audaciously Flawless Collection, Inc.
Last Updated: September 15, 2023
Thank you for shopping at Audaciously Flawless Collection, Inc. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help with our Return & Refund Policy.
1. Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please follow these steps:
- Contact our customer support team at [email address] or [phone number] to request a Return Authorization (RA) number.
- Pack the item securely, including all original accessories, and include the RA number on the packaging.
- Ship the item to the address provided by our customer support team.
Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective product.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspection.
If your return is approved, we will initiate a refund to your original payment method. Please allow 3-5 business days for the refund to be processed and appear in your account.
3. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and then place a new order for the desired item. Exchanges are subject to availability.
4. Non-Returnable Items
Certain items are non-returnable unless they are defective or damaged upon receipt. These items include hair extensions, wigs, closures, frontals or used items. If you receive a defective or damaged item, please contact us immediately for assistance.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within seven (7) days of receiving the item. We will arrange for a replacement or refund as appropriate.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if your order has already been processed or shipped, we may not be able to cancel it.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Audaciously Flawless Collection, LLC
269-888-4085
ceo@audaciouslyflawless.com
8. Changes to this Policy
We may update this Return & Refund Policy from time to time to reflect changes in our processes or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
Effective Date: September 15, 2023